Rental Car
· Car Rental Service ·
From daily life to business, travel, and transporting goods,
Make the most of our rental cars for any purpose!
Customer Rental Car Procedure Guide
STEP 1
Preparing Before Renting a Car
Checking Your Rental Needs
Define requirements
Determine the suitable vehicle type and rental period based on departure time, number of passengers, and destination.
Budget Planning
Set your budget based on your needs and choose a cost-effective rental plan.
Confirm rental terms
Check the rental company's policies regarding insurance, deposits, and violation handling.
Preparing the Required Documents for Car Rental
Japanese
■ My Number Card
■ Valid Driver’s License (All drivers must present their licenses)
Foreigner
■ A valid Japanese driver’s license or an international driver’s license issued by a Geneva Convention signatory country is required.
■ If holding a foreign driver’s license (non-international), an official Japanese translation of the license must be provided.
■ A passport must be presented as identification.
STEP 2
Rental Procedure Steps
Easy Booking with 3 Simple Methods
Selecting Vehicle Type and Rental Period
Choose the most suitable vehicle based on your needs. Options such as four-wheel drive, winter tires, child seats, and ski racks are also available.
Determining the Rental Period The rental period can be flexibly adjusted to fit your schedule. Once the rental details are confirmed, a rental agreement will be prepared. Please review the agreement, sign it, and make the payment.
STEP 3
Vehicle Pickup and Inspection
Departure Procedures
Arrive at the rental location
Present your documents
Sign the contract
Inspect the vehicle
Vehicle pickup
Vehicle inspection and confirmation
■ Verify that the vehicle model, color, and license plate match the booking details.
■ Check for any scratches, dents, or other damages on the body.
■ Inspect the condition of the seats, steering wheel, dashboard, and test if all functions are working properly.
■ Ensure that the vehicle inspection certificate and insurance documents are complete and valid.
STEP 4
Usage Instructions and Precautions
Follow the Rules for a Safe and Comfortable Drive!
Notices
■ Seatbelts Required in the Rear Seats!
■ No Illegal Parking!
■ Use Your Phone Only When Stopped!
Emergency response
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■ Emergency contact
We provide emergency contact information to ensure you can quickly get assistance in case of an emergency.
■ Accident Response
In case of an accident, ensure safety at the scene, record necessary information, and we will guide you on how to contact the insurance company.
■ Breakdown assistance
If the vehicle breaks down, please park safely, and we will explain the steps to contact repair services.
STEP 5
Return and Settlement
Procedures for Vehicle Return
Advance booking of return time
Please inform us of your return time in advance. Returning the vehicle on time will help avoid additional charges.
Vehicle cleaning and inspection
Before returning the vehicle, please clean both the interior and exterior, and ensure no personal items are left behind. Also, refill the fuel and check for any scratches or damages.
Vehicle parking and key return
Please park the vehicle in the designated location and return the keys to the service desk or specified drop-off point. Afterward, staff will inspect the vehicle's condition.
Cost settlement and deposit refund
Cost settlement
■ The fee will be calculated based on the rental period and mileage, with a detailed breakdown provided.
Deposit refund
■ The deposit will be refunded promptly after staff confirm the vehicle is undamaged.
STEP 6
After-Sales Service and Complaint Handling
Support After Rental
Support Desk
We provide a 24-hour customer support desk to handle your inquiries and any issues after your rental.
During the rental period, we provide emergency roadside assistance in case of vehicle breakdowns to ensure the safety and comfort of our customers.
Feedback & complaints reception
We accept feedback and complaints via phone, email, or online form, and strive to resolve issues and improve our services.
